Zzoomm Apprentice Marcus Terrett
My experience as an IT Support Technician Apprentice at Zzoomm has been transformative and empowering. Each day, I am presented with new challenges that have allowed me to grow both personally and professionally.
As part of my role, I handle various tasks such as answering tickets and phone calls from users, providing technical assistance, and resolving issues efficiently. This hands-on experience has honed my problem-solving skills and enhanced my ability to deliver prompt and effective solutions, ultimately ensuring customer satisfaction.
This apprenticeship is not only a steppingstone towards my final goal of pursuing a career in cyber security but also a tremendous learning opportunity. It has provided me with a solid foundation in understanding the inner workings of an ISP company and the potential security vulnerabilities it faces. The company's support and encouragement in my professional development have been invaluable, creating an environment that fosters growth and propels me closer to my aspirations.