Our mission
The academy aims to build a customer-centric culture by empowering our Zzoommers with the knowledge, skills, and mindset necessary to deliver exceptional customer care. We are committed to providing a comprehensive and immersive learning experience that goes beyond traditional training, fostering a community of empathetic and skilled customer care professionals.
Schedule to succeed 💪🏼
Induction
Start of Academy
Week 1
All things Zzoomm, The Teams and The Tools. Call Buddying
Week 2
Zzoomm Tech, Call Handling, Call buddying
Week 3
Tickets, Billing, Handling Customers, Build Calls, Install Calls, Cancellation Calls, Call Buddying